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MONROE'S SURVERY

Give us 60 seconds of your time and we will give you $20.00 worth of cleaning…

Dear Client,
We want to know how we are doing in your eyes. We want to find out what you like and what you don’t like about our company. If you will take a quick moment to fill out this easy survey, we will reward you with $20.00 toward any service we provide. *Survey must be received at our office no later than 30 days from cleaning to receive $20.00 certificate

DIRECTIONS: After each question, please circle the number corresponding to the answer that best reflects your opinion. *Leave blank if not sure or not applicable.



Very Dissatisfied =1
Very Satisfied= 5


How satisfied are you with the following aspects of Monroe’s Carpet Cleaning?

On time arrival
1    2    3    4    5




Courteousness on the jobsite
1    2    3    4    5




Quality of cleaning job
1    2    3    4    5




Responsiveness to your special requests
1    2    3    4    5




Responsiveness to problems
1    2    3    4    5




Telephone courtesy
1    2    3    4    5




Responsiveness of office staff
1    2    3    4    5




Schedule availability
1    2    3    4    5




Amount of information offered
1    2    3    4    5




Overall performance
1    2    3    4    5




Payment Options
1    2    3    4    5




Our Reputation
1    2    3    4    5




Our Experience
1    2    3    4    5




Our Guarantee
1    2    3    4    5


What do you like MOST about Monroe’s Carpet Cleaning?:


What do you like LEAST about Monroe’s Carpet Cleaning?:




After using our service, are you more or less likely to use us again?
More Likely
Less Likely




After using Monroe’s Carpet Cleaning, are you more or less likely to refer someone to us?
More Likely
Less Likely




Are you aware of the Monroe’s Carpet Cleaning Referral Reward Program?
Yes
No


NAME:


PHONE:




May we use your testimonial for promotional purposes?
Yes
No


DIGITAL SIGNATURE:


ADDITIONAL COMMENTS:


Don't want to send your info via the internet, click H E R E to download a printable version to send to us.

We read all customer comments. Upon receiving this form, we will send your $20.00 certificate.

3 Easy Ways to Return This Form: (send within 30 days to get $20.00 certificate)

  • FAX: 740-574-4522
  • Mail: PO Box 4060, Portsmouth, OH 45662
  • E-mail: chadm@monroescleaning.com (in your e-mail ask for SURVEY and we will reply with an electronic survey for you to fill out)


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